Ten years of process excellence.
How Dr. Dietrich Müller GmbH has been building its process platform since 2016 — and today runs secure, local AI inside thirteen core processes.
| At a glance | Dr. Dietrich Müller GmbH (Müller-Ahlhorn) |
|---|---|
| Industry | Advanced insulating and engineering materials for industry |
| Process platform since | 2016 — developed continuously ever since |
| Workflows in production | 13, across sales, finance, procurement, quality and administration |
| Volume | More than 15,000 cases per year |
| Integration | Existing ERP system, kept largely standard |
| AI and compliance | Local LLM (Mistral), German data centres, processing built for data protection, designed for EU AI Act |
2016: process quality as a competitive advantage
With a wide range of products and materials, and requirements that differ across every corner of industry, reliable quotation and order handling was already a decisive factor. In 2016 the management introduced a central process management system.
Process flows were translated into executable BPMN models and aligned with the organisational structure. New cases were routed automatically to the right department by material and process technology. Misrouted or stalled cases, and duplicate work caused by unclear responsibility, stopped being a problem — and the volume of internal email dropped noticeably.
2016 to 2026: continuous development instead of a big bang
The decisive factor was the approach. The platform was extended step by step over a decade. No rip-and-replace, no high-risk programme — an organically grown process landscape that today covers nearly all administrative core areas of the company.
The ERP stays standard. The platform sits alongside it as an orchestration layer. It replaces nothing and connects everything, which removes the need for expensive customising inside the ERP — and keeps every ERP update as simple as the vendor intended.
Scale in real numbers
| Process area | Volume per year |
|---|---|
| Quotations | 5,000 |
| Orders | 5,000 |
| Incoming invoices | 2,700 |
| Office and task management | 1,700 |
| Procurement | 1,000 |
| Complaints and quality management | 150 |
More than 15,000 cases a year, orchestrated on one platform, transparent for everyone involved and documented end to end.
AI meets a decade of process work.
With the move to DYNAMIXS.AI, artificial intelligence is integrated directly into the existing, proven workflows. This is where ten years of process work pays off: AI is only as good as the context it is given, and the BPMN models, organisational structures and documented case histories provide exactly the business context that generic AI tools lack.
One example from daily work. A complex customer enquiry arrives by email with a range of technical specifications. The local model reads it, assigns it to the right material category and production line, checks whether capacity is available and by when the order could be delivered. From that, a draft quotation is prepared and put in front of the right person for review. What used to take several rounds between sales and the technical departments now arrives as a substantiated draft — the employee reviews, refines and decides.
Sovereignty and compliance from the start
Hosting in Germany
All workflows and AI functions are operated exclusively in German data centres.
Local language model
A locally operated Mistral model. No data is passed to external cloud AI services.
GDPR
Processing of personal data is carried out in line with GDPR requirements.
Traceability
Every AI step is embedded in the case history — documented, traceable and auditable.
“The complexity of our product enquiries has kept growing over the years — and so have our customers' expectations of a fast answer. The AI assistant supports and relieves us exactly where it matters: in handling that complexity and in the speed of the process. The AI does the groundwork — the decision stays with us.” Management, Dr. Dietrich Müller GmbH · translated from the approved German wording
Evolution beats revolution.
Instead of starting over every few years, the company followed a platform strategy that grows with it: the central process platform in 2016, thirteen production workflows including web shop integration and ISO reporting over the years, and now AI inside exactly those grown processes.
While others are still running AI pilots, these processes have been in production for a decade.
Make your existing processes ready for AI.
Securely and locally operated, with every step on record. Talk to us about your process architecture.
Book a conversationDYNAMIXS.AI GmbH · Munich · info@dynamixs.ai · +49 89 452136-22